Frequently Asked Questions

General Queries 

Question: What products do we offer?

Answer: We only sell WordPress plugins. For the optimal performance of your WordPress site, we offer only the highest quality plugin with an adaptable design.

Question: What are the requirements to run our products?

Answer: For the best user experience, we strongly recommend updating your WordPress and PHP versions. You can contact your hosting provider to help you with the updates to ensure full control over your site by meeting the necessary version requirements.

  1. WordPress version 5.0.0 or higher.
  2. PHP version 7.3 or higher.
  3. MySQL version 5.6 or Higher.

Question: Do we exclusively offer premium WordPress products?

Answer: We offer WholesaleX in both free and premium versions, with paid product tiers and comprehensive support.

Pre-Sales Queries

Question: Why should I choose WholesaleX?

Answer: WholesaleX offers an intuitive platform for quickly and easily creating a complete B2B, B2C, or B2B and B2C hybrid store in WooCommerce, with powerful features like bulk orders, dynamic pricing discounts, and more to ensure a seamless setup process and successful store launch.

Question: Do I need to know any coding to use WholesaleX?

Answer: No coding skills are required to get started with the WholesaleX plugin. However, having a basic understanding of WordPress and WooCommerce will allow you to take full advantage of its features immediately.

Question: Can I add/integrate WholesaleX with my existing WooCommerce store?

Answer: Yes. You can easily add/integrate WholesaleX into your WordPress-based WooCommerce store in just a few easy steps.

Question: Can I run a B2B and B2C store together?

Answer: Yes, it is possible. WholesaleX is the best option for businesses who want to run their store in B2B+B2C Hybrid modes.

Question: Will I get regular updates?

Answer: Yes, we provide continuous feature updates and bug-fix updates when necessary. You can surely have the perfect solution. Also, if you have any particular issues or features you want to add, you can contact our support team, and we will try to add them in the upcoming updates.

Question: Do I need to purchase addons separately?

Answer: Before purchasing WholesaleX, be sure to check our pricing page. Because, each pricing plan comes with a set of addons.

Question: Can I upgrade from the ‘Yearly’ package to the ‘Lifetime’ package?

Answer: Yes, you can easily upgrade your current license from my account page. And the price will be adjusted with your current plan.

After-Sales Queries

Question: What kind of support can I expect from you?

Answer: Our expert support team offers guidance and support for pro and free versions of our plugin on critical failures and updates. Please note that we offer guidance on product installation when requested. 

Question: How can I upgrade my license?

Answer: You can upgrade your license from your my account page. Go to your “my account” page and then my order. Click view upgrade, and then you can see the upgrade license button.

Question: How do I renew my product license?

Answer: You can easily renew your product license from the ‘my account’ page.

Last Updated on March 12, 2023